Accounts and Passwords

 

Your ÒùÐÔÊÓƵ Accounts

In order to access ÒùÐÔÊÓƵ's online resources (e.g., goÒùÐÔÊÓƵ Portal, Email, Computers, Blackboard, etc.) you need a goÒùÐÔÊÓƵ Portal account.

For instructions on how to access specific cloud-based applications and services associated with your goÒùÐÔÊÓƵ Portal account, please visit our Cloud Services page for more details. 

 

Manage your portal account, Duo, add proxies, or manage TouchNet access:

Manage Your goÒùÐÔÊÓƵ Portal Account

Click here to learn more about how to manage your ÒùÐÔÊÓƵ GoPortal account.

Multifactor Authentication (Duo)

Click here to learn more about Duo Mobile multifactor authentication.

Add Proxy Access

Click here to learn how to designate a proxy (parent, guardian, or third party) to view specific educational and financial records.

Add TouchNet Access

Click here to learn more about how to add a person to make tuition payments on your behalf.

Account Support Requests

As cybersecurity threats continue to evolve, additional identity verification steps have been implemented to confirm the authenticity of account access requests and protect ÒùÐÔÊÓƵ accounts from social engineering attacks. These changes included the following…  

  1. Requests for a password reset or a DUO mobile bypass code now require a valid photo ID for identity verification purposes.

  2. The now requires Duo multifactor authentication as an additional layer of account security.

  3. Account servicing personnel received additional training and tools to help better evaluate incoming requests for their authenticity.

  4. Internal processes and controls were implemented to assess the authenticity of access requests that don’t meet minimum identity verification requirements.

  5. Duo multifactor authentication is subject to risk-based authentication.

  6. Account authentication activity is monitored to proactively address unusual behavior and cyber-threats.

Our primary goal is to protect your account and your information from attackers, so while these additional security measures may seem inconvenient, we feel that these changes are the most effective steps to ensure that we are verifying request authenticity. In addition to these changes, Information technology staff continue to monitor new and emerging cybersecurity threats as part of an ongoing internal training process for our account servicing team so that we can be one step ahead of the next threat.

If you have any questions about account servicing processes, security practices, or any other general questions, please don’t hesitate to reach out to us. Our contact information and hours of operation can be found here: https://stockton.edu/information-technology/request-help.html.